In order to create a world-class business impact, travel companies need to overcome various challenges. They have to deal with competition, investment restrictions, resource management, shrinking margins, and brand evaluation. All these things demand a lot of time, therefore, they consider BPO/BPaaS service as a relevant solution to save time for core business functions.
Airlines, OTA(s), TMC(s), travel agencies, tour operators and other travel companies outsource their helpdesk, accounting, call-center, back-office, and web-design projects. Here, we will discuss, all you need to know about BPO, its meaning, benefits and business process solutions for travel companies.
What does BPO outsourcing mean?
When companies hire external companies to perform tasks and operations of their own companies on their behalf, it is called business process outsourcing or BPO. With the help of BPO services, they save a lot of time to focus on their core business activities. In this way, they improve their business capabilities to perform better than before.
What are the types of BPO outsourcing?
Offshore Outsourcing
When companies assign some of their business roles/tasks to external companies, that exist abroad, this is termed as offshore outsourcing. They can smoothly operate their call centers, finance and accounting, helpdesks, and back-office with the help of offshore outsourcing. One of the major advantages of this type of outsourcing is company’s access to standard services at lower operating costs.
Onshore Outsourcing
Onshore outsourcing allows companies to outsource their internal business processes to external local companies. It runs in their operations and support functions within the same country. This business process service reduces the infrastructure cost and extra-spending, that could have been needed for supporting staff.
8 benefits of outsourcing your travel business-internal activities
- An outsourcing service provider has highly-trained staff and great methodologies that can handle business activities in a more efficient way.
- Travel companies can form better customer relationships by hiring a team from offshore outsourcing companies. This helps them run their business in different time zones and deliver a non-stop service, which is beneficial in performing better than their competitors.
- Business process management services are helpful to travel companies in removing language barriers, as outsourcing service providers have specialized teams that can serve customers in their native languages.
- BPO reduces operational cost and helps travel companies overcome the challenge of finding specialists for better business processing.
- The use of the latest technology in business process solutions, ensures proper security of client’s data.
- Outsourcing partners can provide a company with the BPaaS (Business Process as a Service) solution that employs cloud computing model. This increases automation in their business process by the use of latest technology. Thereby reduce the risk of errors.
- With the use of software like Coral Draw and Adobe Illustrator, outsourcing service providers can handle web-design projects of travel companies in a more effective way.
- Outsourcing some of the business activities to outsourcing partners allows travel companies to focus on the primary business tasks that are needed for their organizations’ overall growth.
Read the full blog at: https://www.twai.com/Blog/post/8-benefits-of-outsourcing-your-travel-business-tasks
